December 23, 2015 at ten:20 pm I would like a corporate officer to Call me with a condition I'd inside the Orlando Florida Firestone service Centre. We brought our automobile in the 03 Mazda three for an oil modify again I June 2015. The issue we had was that the service mechanic placed on a faulty oil filter and many of the oil pumped out of your motor producing the engine to blow. I do really have to say Firestone recognized The problem and did place in the utilized engine in addition to paid with the rental automobile for that 8 weeks they had the car. My concern now is usually that per month after obtaining the car or truck again the Look at engine mild arrived on. Once we instructed to provide it to your Mazda supplier who did the function and was instructed that they might consider the challenge free of charge. Then charged us $ninety five to think about the automobile to inform us The nice information.. If they checked the vehicle out they discovered that there was important oil leaks leading to the compression to induce the light to come back on. When they named me and instructed me this problem isn’t Component of the guarantee within the engine style of made no perception due to the fact they set the applied motor in and under no circumstances altered or looked at any from the gaskets involved with the engine producing severe motor leaks. Also there was quite a few troubles they found That ought to of been noticed when altering out the motor. Initially I used to be thrown back again once the motor protect was under no circumstances put back again on both and so they explained it didn’t have the motor. So in place of utilizing the previous a person made a decision to not place a single on in any way. Anyway because they gave me a estimate for more than $2300 to create the repairs to some motor that was changed due to failure to change the oil properly. Firestone was Excellent at first but every time they heard about the screw up over the substitution engine needed to hear practically nothing over it and informed us it’s amongst us as well as Mazda dealer?
When I received there, he explained to me he opened up a assert, and it should really consider four days for someone to receive in connection with me. In order to remind you, I may be driving an unsafe car, these individuals don’t provide a damn. They can be reckless and really dishonest men and women. Just because they see you are a lady, they Assume they are able to rob you of all that cash. I am not likely to just Allow this slide. I am going to acquire this to anyone who will probably pay attention, and support me get my a refund.
Along with all this, the expenses We've accrued throughout the procedure to make sure that Firestone was in a position to deal with the vehicle, from upwards of $four hundred in tows, to insurance policies payments to car payments for borrowing a pal’s automobile, simply because we trustworthy your business and its services, now feel totally wasted. This method has don't just been stressful and time-consuming, but at this point my husband and I never trust that by the time we have the car or truck again that the challenge might be wholly solved. Going into the holiday year with that get worried is extremely disconcerning.
The brake fluid box was marked during the yellow box as suggested, and also the copper PPM had been circled at thirty. The brake fluid in my vehicle was flushed about 1,000 miles ahead of this pay a visit to, and it'll be great to go for quite a while.
I refrained from driving right until I needed to drive the thirty miles into city to own them safely and securely replaced.. ONLY to become instructed. “oops, our mistake, sorry bye”
My title is Delinda McCoy And that i want to be heard! I would like everyone to know about the service that your retailer has supplied me. I are actually a loyal customer because 2003 Once i was stationed in Virginia with the US Navy. I've trustworthy my services finished by firestone for two automobiles. I had been suggested to contact you again to view what can be carried out. This is my next letter to you personally all on this exact same subject matter. I arrived in your Union Metropolis Shop in May well to own my timing belt done. I had obtained One more quote from Honda and Patrick mentioned that he would place his very best guy on The task. He said that he would get all areas that working day and I needed to are available at seven am. I described which i would have to hold out and so they explained It might be six hours. I acquired there at 7 and so they were not there till after 7:thirty am. Just after having no update on my automobile, At four I asked how for much longer and I was instructed two far more hrs. I was till involving 9:thirty pm and ten. They pulled me for the again and discussed that my car was earning a loud sounds. I stated that it wasn’t producing that sounds Once i came in. They mentioned the mechanic had rechecked his do the job for hrs and could not discover why it was building the sound and it could be another thing. I was explained to to push property and bring it back tomorrow. I described that I had a occupation job interview so they received me a rental automobile. In advance of I remaining Patrick pulled me aside and told me he would make this suitable even when he had to just take it into the Honda Vendor. Just after complaining to corporate I acquired a connect with from the world manager Drew stating the same details. Patrick identified as me afterwards that day and claimed my car was All set. After i picked it up it absolutely was now not building the audio and it had been push-able. four months later on (two weeks back) I had to generate to Virginia to meet a possible renter for my property which i individual and Once i received to Anderson SC, my vehicle stopped Performing. I pulled more than and had to contact my insurance provider to obtain myself and daughter towed to the closest shop which was Piedmont Honda. They did an inspection and advised me it had been my timing belt. I spelled out that I just received it carried out. I needed to call Firestone soon after Honda did a far more in depth inspection and spoke with Drew all over again. I had Honda explain to him the things they observed to this point, which was which the mechanic place an element in Improper and messed up my motor terrible. I used to be told that no repairs may very well be performed that day because they still necessary to get to The underside of the engine to view just how terrible it was and they were being presently at $4000.00 of harm. It had been Labor Working day weekend. Firestone experienced to get me An additional look here rental that I experienced to attend about an hour for getting as Company had no motor vehicles. I skipped my probable renter and shed funds!! I now had to generate again to GA and hold out on my auto to finish staying inspected.
Intellect you I need to be up each day @five in the morning for a company job and I’ve questioned numerous times if they are able to just wait till eight but no in any case just wished to file a complaint and Permit you understand how horrible your shop is doing And exactly how quickly it seems like They are going to be outside of enterprise haha 7 days a week and can't even manage … smh god bless !
It wasn’t until eventually I took my car to AutoNation Chevrolet Service Centre and soon after 45 minutes they diagnosed the condition which was three damaged Engine/Transmission mounts as well as transmission experienced shifted outside of alignment.
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Also the partial work which was done was accomplished quite badly and must be redone so it’s like I just threw $seven hundred inside the trash. I think the Information would enjoy to create a Tale on this And that i will be the one particular to post it i was reading this if this make any difference is just not solved. I even found out right after The reality that my son-in-legislation (Air Power Military) expended $3000 and motor vehicle wasn't fastened he still experienced the problem. Had I examine these comments and understood what materialize to my son-in-legislation I'd have not taken my motor vehicle to Firestone. Fantastic luck I really hope they designed points suitable. Incase which have not appoligized…. I have to say I’m sorry your dealing with this cause I know the way it feels. May there is a blessed day. You will also find pro bono Lawyers that may tackle our circumstances and get paid only or after we gain in court docket. Best of luck.
Rental and also other site here motor vehicles.. GUESS WHAT??? Outside of 5 motor vehicles he could not display me, but 1VEHICLE that experienced one scratch on one scratch on rim . I wonder why probably he understood they were going to examine and Firestone was likely be responsible. Hell ya!!! Stored stating that these are definitely newer motor vehicles. So, I suppose because 2013 Toyota Highlander wasn’t understood enough to obtain the most effective service.
She picked up her car and took it to the dealership for diagnostics, and, predictably, they said the bearings necessary replacing. A person may very well be tempted to Feel Firestone didn’t need to honor their guarantee, and which they thought we ended up far too Silly to determine this out. My spouse and I and our 6 grown little ones all Was Firestone consumers – As you can imagine, after these bearings are replaced at no demand to us (and they're going to be, even though the attorney I function for needs to get entangled), we’ll acquire our business enterprise somewhere else.
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The identifying factor, I have found out, is how they respond to your situation. In my opinion they have got responded correctly. So I want to give a shout out to all of your workforce with the areas I mentioned . And also to consumers be polite, respectful, comprehension and possess tolerance. I just acquired 4 new tires and also click for more info a life time alignment bundle from The manager spot in El Paso Texas. I had to return as the alignment was not carried out correct, no hassles they labored to accurate it. It feels quite a bit superior now the technician labored like this hard to appropriate the trouble. I had been advised that if I'd any more problems they'd manage it. I believe them and I also think that if I acquire it to any in the places I mention over they can also look after any problem whether or not they did not do the function. I’ve also needed to Get in touch with The shopper service Workplace and received the same good service. So thanks all.